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REFUND POLICY



“We want to see you happy and buy from us again”
All goods on sale by Xenico are covered by an Implied Warranty as detailed in The Trade Practises Act 1974.
     
  This means that the goods we sell must be :
    Fit for the intended purpose they have been described for.
Be of merchantable quality. And meet basic levels of performance and quality.
Match the description given by us.
If any of our products do not meet the above you have a legal right to ask for a refund or replacement
     
  To get for a refund you must :
    Report the fault to us inside 48 hours of receiving the goods. Refer to our Contacts Page.
Provide details of that fault and your preferred choice of remedy .
Provide proof of purchase.
Stop using faulty goods until they can be returned.
It is reasonable for a retailer to pay appropriate freight costs for return of a faulty product. (what is appropriate will depend on the circumstances and whether the fault is the responsibility
of the seller).
  Reasons your refund or replacement may be rejected :
    No proof of purchase is offered.
You simply change your mind.
You knew about the fault or damage before the point of sale.
You find the goods cheaper elsewhereThe goods became damaged after the purchase
      For more information
CLick Here
     
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